Frequently Asked Question

By shared tour we mean a tour organized for a small group (usually 8 people) following a pre-established itinerary without renouncing the freedom during free time in each place. The possibility of sharing a vehicle with other people offers the advantage of having a lower price without sacrificing the reliability, comfort and safety of transport. During our shared tours, the seats assigned to passengers will always remain the same throughout the journey, the driver will always wear a mask and the itinerary will take place in full compliance with the limits imposed by the anti-Covid directives.

The maximum number of people participating in the shared tour is always indicated in the excursion information sheet. Usually our shared tours that take place overland involve the use of minivans for up to 8 people and only in some cases minibuses with 16 seats. Where and if not indicated, if you need to know, please contact our customer service.

By private tour we mean an organized tour in which no other people will take part other than those indicated in the booking. The private tour represents the ideal choice for those seeking total relaxation, safety for their family and the freedom to make changes to the tour schedule along the way. Within the limits of the total duration of the excursion, you will be free to manage your free time as you see fit, without having to share your time or your desires with others. You will choose whether to stay more in one place rather than another, where to have lunch, where to stop for photos or for a swim on the beach. In short, you will forget the stress of driving, traffic and parking, enjoying your day to the fullest thanks to the advice of our expert local drivers.

By shared guided tour we mean a tour organized for a small group with the support of an expert local official guide. Our shared guided tours allow access to more competitive prices and are always carried out in full compliance with the regulations of the site visited as well as with the anti-Covid directives in force.

By private guided tour we mean a tour in which only your family or group of people for whom you are booking will take part. You will not be accompanied by other tourists but only by your expert local official guide, thus having the possibility of agreeing together on the most suitable visit for you based on the time available and your and your family's needs. You will be free to ask questions and satiate your curiosity by tackling the itinerary at your own pace without inconvenience. In short, our private guided tours are ideal for those who love careful, tailor-made, participatory and non-passive visits.

Our guides are all expert local Official Guides with regional and national qualification. They can accompany you inside museums, archaeological sites and churches explaining in detail the history, culture and secrets that only a local guide knows.

The safety of our staff, drivers and guests is of the utmost importance. We have implemented the following security measures: 1. The driver will always wear a mask for all services. 2. The driver will not come into physical contact with the passengers or their personal belongings (e.g. luggage). 3. Each vehicle is equipped with hand sanitizers and wipes. 4. Vehicles are sanitized to standards that require proper disinfection of vehicles between services

Yes, we organize guided tours for the disabled in all places/museums that do not have serious architectural barriers. If you want to be sure that the destination you are interested in is among these, contact our customer service, we will be happy to help you.

Yes, we organize guided tours for families with children or also for primary, middle and high schools. We are aware that traveling with children is not always easy for this reason, based on the type of need, we will choose the most suitable guide and itinerary within our staff, declining the history of the place in an easy, understandable and attractive language also for The smallest.

The meeting point or pick up is always indicated in the booking voucher you received by email. If you have any doubts or changes to make, please contact our customer service.

The destinations and routes entered in our system cannot include any location, if you are staying or need a transfer to or from a different destination, contact our customer service, we will be happy to find the most suitable solution.

Our system does not provide for the obligation to print the customer's voucher, however it will still be necessary to access the booked service by showing the ticket from a smartphone/tablet.

An audio guide is an electronic device used in cases where you want to visit a museum without the classic physical guides but still having historical information and descriptions of the works/monuments at your disposal. Each monument is associated with a number, so when the visitor finds himself in front of the monument whose history and description he wants to know, all he has to do is type in the number to which he is associated in the audio guide and a recorded track will automatically start containing all the information . Further help will be given by the map of the site where there are the monuments of greatest interest and the recommended itineraries.

You will receive the voucher / confirmation email within 24 hours of booking / request. If you have not received anything after this time, please contact us.

The sooner you book, the better it is, especially during the high tourist season, because you risk not finding availability. We usually recommend booking the service no later than 7 days before the requested date, otherwise there may be no availability. However, if the service can be booked online then it means that it is available, so proceed calmly.

Written notice of cancellation must be received by us at least 7 days before the scheduled date of the service. If performed under these terms, you will not be held financially responsible for the scheduled service. If it is not done in these terms, Di Paolo srl will withhold a "No show" or "Late cancellation" commission from the credit card which is equal to the total amount for the services requested. NOTE: Tickets are non-refundable, non-exchangeable and non-transferable. If tickets have already been purchased when you choose to cancel or change your tour date, you will be financially responsible for the purchased tickets (payment will automatically process to the credit card provided at time of booking) and unfortunately they will no longer be valid for your tour / service.

Yes, we are a fully licensed, licensed and insured company and are required to comply with the regulations set by the licensing authority.

Our fleet consists of minivans, minibuses and buses. For services up to 8 passengers, we will provide comfortable, safe minivans equipped with air conditioning and any other safety device required by law. Over 8 passengers we will provide the service with the latest generation minibuses or with more minivans, according to our availability and local regulations. Many Italian cities have restricted the areas in which certain vehicles can circulate, so in order to offer you the best possible service we will prepare the right vehicle in consideration of this.

The itineraries we provide are suggestions based on our experiences and knowledge of the areas visited. Usually our recommendations are the optimal way to maximize your time while travelling. We are, however, flexible and happy to accommodate feasible requests for itinerary changes. We reserve the right to change the order in which we visit the sites, depending on traffic conditions, weather conditions, internal strikes/assemblies or other unforeseen circumstances which may affect the planned itinerary.

A local tour driver (driver-guide) and a local tour guide are not the same. It is to your advantage when booking a private tour to make sure you understand the difference and know beforehand what you are paying for. A tour guide has a license, usually issued by the region/state. He or she has taken exams and learned all about the sites you will see. A guide can enter the historic sites with you and tell you about the history. Of course, their services are an additional cost. A tourist driver does not have a tourist guide license, has not taken exams and is not authorized to accompany you inside a site to tell you its story. Naturally, their services will be cheaper. Many drivers are just as well versed in the history of the area as a formal guide. The difference of course is that they can give you information inside the vehicle and not inside the museum/church etc as you could easily get fined by the police.

You should have received an automated email in response to your booking/enquiry, check your spam folder if you can't find it. If you have not received it, contact us at info@aroundvesuvio.com

Yes, we welcome you to add stops along the way and we have a number of options to choose from. Once you've selected your transfer, you can then customize it by selecting one of the stops specifically available for your service.

If your flight/train/ship is delayed, contact our customer service to try, if possible, to make changes to the arrival time. In these cases we will do our best to reschedule the time if possible. However, you should know that we expect waiting times at airports and train stations of 20 minutes for which you will not pay any extra. After this time, however, there will be a charge of 35 Euros for each hour of waiting.

Yes of course! You can leave your luggage in the trunk of the vehicle during your stops, without any problems.

Your driver will be waiting for you at the confirmed pick-up point (the arrival train platform, at the airport exit gate, at your accommodation) holding a sign with your name written on it.

For our tours you can wear what you think is most appropriate, however comfortable shoes are recommended and in the summer period it is also advisable for some tours to bring a hat with you.

If you intend to visit religious sites, keep your knees and shoulders covered (both men and women).

The Archaeological Park of Herculaneum observes the following opening hours: from April to October from 9:00 to 19:30 (last admission at 18) while from November to March it is from 9:00 to 17:00 (last entry at 15:30).

The Archaeological Park of Herculaneum observes the following opening hours: from April to October from 9:00 to 19:30 (last admission at 18) while from November to March it is from 9:00 to 17:00 (last entry at 15:30).

The Vesuvius National Park observes the following times: January-February-November-December from 9:00 to 15:00 March and October from 9:00 to 16:00 April-May-June and September from 9 at 17:00 July and August from 9 to 18:00 NOTE: the last entrance is allowed a maximum of one hour before closing.

You can find the updated calendar for the site here: https://www.museopaestum.beniculturali.it/orari-e-biglietti/

The National Archaeological Museum of Naples is open every day except Tuesdays from 9 to 19:30 (high season). For more info: https://www.museoarcheologiconapoli.it/it/biglietti-ed-info/orari-e-tariffe/

Due to uneven surfaces in some areas, some facilities may not be suitable for pushchair/wheelchair users or those with limited walking ability. If you are or are traveling with a person with limited walking ability, please contact our customer service to check the feasibility and modalities of the tour.

Unfortunately, as tickets are non-refundable, non-exchangeable and non-transferable, if tickets have already been purchased when you choose to change your tour date, the purchased tickets will no longer be valid for your tour. Contact us and we will be happy to advise you on the entrance times so that you can buy new tickets on your own.

We advise you to contact our customer service promptly to check if there is still the possibility to take part in the tour. Otherwise, as per the cancellation policy, a 100% penalty will be applied, with no refund option. However, in some circumstances, if possible, we may move your booking to a later tour.

Before deciding not to take a tour already booked, due to bad weather conditions, contact customer assistance. The decision in this regard is at the discretion of the Agency, based on current legislation and according to safety assessments, taking into consideration the forecast weather conditions along the entire duration of the tour. If the tour is deemed unfeasible in the first place, i.e. the tour will not take place, we will refund the total amount of the tour. In cases where there is a regular departure for the tour but this is interrupted due to the occurrence of adverse weather conditions or force majeure during the journey, the company can offer alternative services or, at its discretion, reschedule the service for another hour or date.