A shared tour is a tour set for a small group (usually 8
people) following a pre-established itinerary with
free time everywhere. Sharing a vehicle with other people gives the
the advantage of a lower price without sacrificing reliability, comfort and
During our shared tours seats assigned to passengers will always remain the same
throughout the journey, the driver will always wear a mask and the itinerary will
fully respect the limits imposed by the anti Covid directives.
The maximum number of people participating in a shared tour is always indicated in the
the excursion’s information sheet. Usually, in our shared tours on land
We provide minivans for up to 8 people and only in some cases 16 seater minibuses.
Whenever not indicated, please contact our customer service.
By private tour we mean an organized tour where only
people other indicated in the booking will take part. The private tour is the ideal choice
for those looking for total relaxation, safety for their family and the freedom to be able
make changes on the tour schedule along the way.
Within the limits of the total duration of the excursion, you will be free to manage your free time,
without having to share your time or wishes with others.
You will choose whether to stay longer in one place rather than another, where to have lunch, where to
stop for photos or a swim on the beach. In short, you will forget the stress of
driving, traffic and parking, making the most of your day thanks to the
advice from our experienced local drivers.
Our guides are all experienced local Official Guides with regional and National qualification.
They can accompany you inside museums, archaeological sites and churches
explaining in detail local history, culture and secrets that only a local guide knows.
Our staff, drivers and guests’ safety is of the utmost importance. We have implemented the following security measures:
1. L'the driver will wear a face mask for the whole service.
2. L'the driver won’t get in touch with passengers or with their personal belongings (ex. luggage).
3. Each vehicle has hand sanitizers and wipes.
4. Vehicles are sanitized between a service and the following one.
By shared guided tour we mean an organized tour for a small group, with the
support of an expert local official guide. Our shared guided tours
give you more competitive prices, still in
full compliance with the regulations of the site visited as well as with the anti Covid directives in force.
A private guided tour indicates a tour in which only your own group will take part.
You will not be between other tourists but only with your experienced local Official Guide having
the chance of agreeing together the best visit for you based on the time
available and to your needs. Feel free to ask questions and to
satisfy all your curiosities by dealing with the itinerary at your own pace without inconveniences.
In short, our private guided tours are ideal for those who love attentive, participatory, tailor-made visits..
Yes, we organize guided tours for the disabled in all areas / museums that do not have problems of
architectural barriers. If you want to be sure about the destination you are interested in,
contact our customer service: we will be happy to help you.
Yes, we organize guided tours for families with children or even for primary,
middle and high schools. We understand that traveling with children is not always easy:
for this reason, based on the type of need, we will choose the guide from our staff
and the most suitable itinerary, relating the history of the place in an easy, understandable and
attractive way even for the little ones.
The meeting point or pick up is always indicated on the booking voucher you received
via mail. If you have any doubts or changes to make, please contact our
The destinations and routes in our system cannot include every single
location: in case you need a transfer to or from a different destination,
contact our customer service and we will be happy to find the most suitable solution.
You won’t need to print the customer's voucher.
However, to access the booked service, it is necessary to show the ticket from a
smartphone / tablet.
An audio guide is an electronic device used to visit a site or a
museum without the classic tour guides, but still having historical information and monuments description
at your disposal.
Each monument is associated with a number, so the visitor, once in front of the monument,
will just have to type the corresponding number in the audio guide.
A pre-recorded message containing all the information will automatically start.
Further help will be given by the sitemap with the most interesting monuments and the recommended itineraries.
You will receive a voucher confirmation email within 24 hours of booking or request.
If you have not received anything within a day, please contact us.
The sooner the better, especially during the peak of tourist season. We usually recommend
to book the service no later than 7 days before the requested date, otherwise there could be availability issues.
Written notice of cancellation must be send at least 7 days prior to
service date. Cancellation will be free of charge. If not done in these
terms, Di Paolo srl will withhold a "No show" commission from the credit card or
"Late cancellation" for the total amount for the services requested.
NOTE: Tickets are non-refundable, non-exchangeable and non-transferable. If tickets are
already purchased when you cancel or change the tour date,
payment will be automatically processed on the credit card provided at the time of booking and unfortunately
they will no longer be valid for your tour / service.
Yes, we are a fully licensed and fully insured company and we are required to
comply with the rules set by the licensing authority.
Our fleet includes minivans, minibuses and buses. For services up to 8
passengers we will provide comfortable, safe, air-conditioned minivans.
Over 8 passengers we will provide the service with latest generation minibuses or more
minivans, according to our availability and local regulations. Many Italian cities have
limited the areas in which certain vehicles can are admitted, for this reason
we will arrange the right vehicle in order to offer you the best service possible.
The itineraries we suggest are based on our experiences and on the
knowledge of the areas visited. Usually our recommendations are the best way to
maximize your time while traveling. We are, however, flexible and happy to please
requests for changes to the itinerary. We reserve the right to change the order in
which we visit the sites, depending on traffic conditions, weather conditions,
of strikes / internal assemblies or other unforeseen circumstances that may
influence the planned route.
A local driver-guide and a local tour guide are not the same
When booking a private tour make sure you understand the
difference and know in advance what you are paying for. A tour guide has a license,
usually issued by the Region / State. He has passed exams and learned everything
on the sites you will see. A guide can enter the historic sites with you and guide you.
Of course, their services are an additional cost. A local driver does not have a license
tour guide, has not taken exams and is not authorized to accompany you inside
of a site to tell you about its story. Of course, their services will be cheaper.
Many drivers are just as knowledgeable as a formal guide over the area's history.
The difference, of course, is that they can give you information inside the vehicle and not
inside the museum, sites, church, etc. as they could easily be fined by the police.
You should have received an automatic message to your booking / inquiry, if you
can't find it, please check your spam box. In case you haven't received it, contact us at
Yes, you can add stops along the way: we have a number of options to choose.
After selecting the transfer, you can then customize it by
selecting one of the stops specifically available for your service.
If your flight / train / ship is delayed, please contact our customer service to find out if
it’s possible to make changes for your arrival time.
In these cases we will do our best to reschedule the timetable if possible.
However, consider that at airports and trains stations we allow 20 minutes of waiting times
for which you will not pay any extra. After this time
however, there will be a charge of 35 Euros for each waiting hour.
Yes of course! You can leave your luggage in the vehicle's trunk during your stops,
with no problem.
Your driver will wait for you at the agreed pick up place (train’s platform, airport’s arrival gate,
your hotel) with a sign with your name on it.
In our tours you can wear whatever you prefer, however we suggest comfortable shoes and,
in the summer, we also suggest a hat for some tours.
When visiting religious sites, please keep knees and shoulders covered (both men and women).
Pompeii Archaeological Parks follow this timetable: April to October
from ore 9:00 to 19:30 (last entrance 18:00) while from November to March from 9:00 to 17:00
(last entrance 15:30).
Herculaneum Archaeological Park follows this timetable: April to October
from 9:00 to 19:30 (last entrance 18:00) while from November to March from 9:00 to 17:00 (last entrance 15:30).
Vesuvius National Park follows this timetable:
January-February-November-December from 9:00 to 15:00
March and October from 9:00 to 16:00
April-May-June and September from 9 to 17:00
July and August from 9 to 18:00
NOTE: last entrance allowed one hour before closing time.
Due to the uneven surfaces in some areas, some services may not be suitable
for strollers / wheelchairs users or for limited walking mobility people.
If you are or are traveling together with a person with
limited walking ability, please contact our customer service to check tour accessibility
If I want to change the date of my tour after the tickets have been purchased,
will my Pompeii, Herculaneum tickets still be valid for my new tour date?
Unfortunately, as tickets are non-refundable, non-exchangeable and non-transferable,
if tickets have already been purchased when you choose to change the tour date,
they will no longer be valid for your tour. Contact us and we will be happy to advise you on
how to buy new tickets on your own.
We recommend that you contact our customer service promptly to check if there is
still a chance to take part in the tour. Otherwise, as per the policy of
cancellation, a penalty of 100% will be applied, with no possibility of refund.
However, in some circumstances, if possible, we may move the
booking for a later tour.
Before deciding not to take a tour already booked, due to bad weather conditions, contact
customer assistance. The decision is at the discretion of the Agency, based on current regulations and according to safety assessments, considering the
expected weather conditions throughout the duration of the tour. If the tour was is considered not possible from the beginning, so that it will not take place, we will refund you the total amount. In cases where the tour will regularly start, but this is interrupted because of adverse weather conditions or majeure force cases during the journey, the company may offer alternative services or reschedule the service for another time or date, at its own discretio.